Cancellations & Refunds
Cancellation on Site
You as a customer can cancel your order anytime within 24 hours by mailing to our customer service email id: aadyam-sales@adityabirla.com from the time you have received confirmation mail for order placement. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the site, we at our sole discretion would cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Returns
In the rare case that you are not completely satisfied with your purchase, you may initiate a return process through your account on our website. The product should be returned in its original packaging and condition. The return shipments will be arranged by us once intimation of return is received. Our sales coordinator shall connect with you for the same. Returns shall be accepted only if intimated within 7 days from the order receipt & kept physically ready to be picked as per shipment arranged. On good receipt of the product, the refund will be applied to your original mode of payment within 7 days of the return pick-up. In case of a manufacturing defect, please send us pictures of the defective product on aadyam-sales@adityabirla.com and we will issue a complete replacement.
Loom Love Sale | Flat 40% Off
- Discounted products sold during the sale period are not eligible for exchange or return.
-
The discounted pricing is valid:
- For purchases made during the sale period only i.e. 13th Feb 2025 to 16th Feb 2025. Any purchase made prior to or post the sale will not be eligible for the discounted pricing.
- Other offers or discounts cannot be clubbed with the sale offers.
- Fulfillment of orders will be subject to product availability and within certified product quality parameters. Products purchased prior to sale cannot be exchanged during sale period. Discounts are subject to change without prior intimation. No claims due to this will be entertained.
- For all online orders that cannot be partially/fully delivered, a refund only for the unfulfilled value of the order will be initiated to the original mode of payment within 15 calendar days from the confirmation of cancellation from our side.
- It is our endeavor to ensure smooth online operations. However, during the Sale period, in case of any technical challenges faced, reach out to our customer care team who will assist you accordingly.